Communication Strategies

Topics covered

• How does communication work?
• What are communication barriers?
• Paraverbal communication skills.
• Body language and body gestures.
• Understanding active listening.
• Mastering the art of conversation.
• Appreciative inquiry and its purpose.
• Advanced communication skills.

Objectives

Upon completion of this course, participants will learn:

• What is communication and how does is work?
• What the main methods of communication are.
• How to understand communication barriers.
• How to use pitch, tone and speed to give messages.
• How to communicate through body language.
• How to use questions to gather information.
• What active listening is and how to listen better.
• What appreciative inquiry is and its purpose.
• Tips to improve conversation and networking.

Designed for

This course is designed for organisation-wide delivery and provides participants with basic and advanced communication strategies to help improve their communication skills both within the workplace and in their personal lives.

Outcomes

On successful completion of this course participants will gain a higher understanding of communication and the advantages of being able to communicate efficiently in a workplace environment. Participants will also learn several skills to help them overcome communication barriers, communicate through body language, improve their listening and questioning skills, and improve their networking abilities.