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  • Individual Enrolment
  • Company Enrolment
  • 30 minutes
  • $31.90
  • Multi-Device Ready
  • 24/7 Technical Support
  • Certificate on Completion

Individual Enrolment Form

Please select the course(s) you wish to be enrolled in from the dropdown menu below.

Course :

Member Information:

Within approx 30 minutes of the transaction being processed, you’ll be enrolled within the selected course(s) and receive an email outlining your login details and how to access your eLearning content. Additionally, you will be emailed a receipt of payment once complete. Please note that course prices include GST.

TOTAL : AU $31.90

Got any questions or after something more bespoke? Feel free to contact us.

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Company Enrolment Form

Please select the course(s) you wish to be enrolled in from the dropdown menu below.

Course :

Company Admin Details:

Please Specify the company admin details below. This member will be able to track the enrolment progress of the below employee(s).

Do you also wish to be enrolled within the eLearning course(s)?

Employee Details:

Please specify the number of employees to be enrolled within the selected course(s) then enter their details into the form below.

Number of Employees:

Employee 1

Within approx 1 hour of the transaction being processed, you and your employees will be enrolled within the selected course(s). Members will individually receive an email outlining their login details to our online learning academy, alongside detailed instructions. The admin will be emailed a receipt of payment once complete. Please note that course prices include GST.

Courses:
Conflict Resolution 1 × $31.90
$31.90
Employees: 2 Includes Admin Enrolment
TOTAL : AU $ 63.80

Got any questions or after something more bespoke? Feel free to contact us.

Olive Learning uses stripe to process transactions securely. You can find out more information here.

Course Enquiry for "Conflict Resolution"

Please select the course(s) you wish to be enrolled in from the dropdown menu below.







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Topics covered

  • The different styles of conflict resolution.
  • Creating an effective resolution atmosphere.
  • Creating mutual unbiased understanding.
  • Identifying individual and shared needs.
  • Getting to the root cause of problems.
  • Generating options based on the conflict.
  • Building a solution so that all parties win.

Objectives

Upon completion of this course, participants will learn:

  • What conflict is and what conflict resolution aims to do.
  • The five different styles of conflict resolution.
  • How to create mutual understanding among all parties.
  • How to find common ground and strengthen partnerships.
  • The importance of forgiveness and moving forward.
  • How to create mutual gain options and multiple solutions.
  • How to build a conflict resolution and post-resolution plan.

Designed for

This course is designed for organisation-wide delivery and provides employees and employers with specific knowledge relating to conflict resolution in the workplace.

Outcomes

On successful completion of this course participants will have the necessary information to be able to plan and implement conflict resolution in the workplace and at home. Participants will learn what some of the common reasons for conflict are, how to avoid conflict in the first place, how some forms of conflict can be useful, and how to find common ground in order to understand what both sides of the conflict want. They will also learn how to adapt a 7-step resolution process to help resolve conflict inside and outside of the workplace.

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