Conflict Resolution

Topics covered

• The different styles of conflict resolution.
• Creating an effective resolution atmosphere.
• Creating mutual unbiased understanding.
• Identifying individual and shared needs.
• Getting to the root cause of problems.
• Generating options based on the conflict.
• Building a solution so that all parties win.

Objectives

Upon completion of this course, participants will learn:

• What conflict is and what conflict resolution aims to do.
• The five different styles of conflict resolution.
• How to create mutual understanding among all parties.
• How to find common ground and strengthen partnerships.
• The importance of forgiveness and moving forward.
• How to create mutual gain options and multiple solutions.
• How to build a conflict resolution and post-resolution plan.

Designed for

This course is designed for organisation-wide delivery and provides employees and employers with specific knowledge relating to conflict resolution in the workplace.

Outcomes

On successful completion of this course participants will have the necessary information to be able to plan and implement conflict resolution in the workplace and at home. Participants will learn what some of the common reasons for conflict are, how to avoid conflict in the first place, how some forms of conflict can be useful, and how to find common ground in order to understand what both sides of the conflict want. They will also learn how to adapt a 7-step resolution process to help resolve conflict inside and outside of the workplace.