Olive Learning Logo Close Button
Enrol Now
  • Individual Enrolment
  • Company Enrolment
  • 25 minutes
  • $31.90
  • Multi-Device Ready
  • 24/7 Technical Support
  • Certificate on Completion

Individual Enrolment Form

Please select the course(s) you wish to be enrolled in from the dropdown menu below.

Course :

Member Information:

Within approx 30 minutes of the transaction being processed, you’ll be enrolled within the selected course(s) and receive an email outlining your login details and how to access your eLearning content. Additionally, you will be emailed a receipt of payment once complete. Please note that course prices include GST.

TOTAL : AU $31.90

Got any questions or after something more bespoke? Feel free to contact us.

Olive Learning uses stripe to process transactions securely. You can find out more information here.

Company Enrolment Form

Please select the course(s) you wish to be enrolled in from the dropdown menu below.

Course :

Company Admin Details:

Please Specify the company admin details below. This member will be able to track the enrolment progress of the below employee(s).

Do you also wish to be enrolled within the eLearning course(s)?

Employee Details:

Please specify the number of employees to be enrolled within the selected course(s) then enter their details into the form below.

Number of Employees:

Employee 1

Within approx 1 hour of the transaction being processed, you and your employees will be enrolled within the selected course(s). Members will individually receive an email outlining their login details to our online learning academy, alongside detailed instructions. The admin will be emailed a receipt of payment once complete. Please note that course prices include GST.

Courses:
Customer Service 1 × $31.90
$31.90
Employees: 2 Includes Admin Enrolment
TOTAL : AU $ 63.80

Got any questions or after something more bespoke? Feel free to contact us.

Olive Learning uses stripe to process transactions securely. You can find out more information here.

Course Enquiry for "Customer Service"

Please select the course(s) you wish to be enrolled in from the dropdown menu below.







Close Button

Topics Covered

  • Who are customers and why are they important?
  • Establishing and maintaining attitude and appearance.
  • Identifying and addressing customer requirements.
  • Generating return business from loyal customers.
  • In-person customer service and why it’s important.
  • Customer service over the phone: the do’s and don’ts.
  • Recovering difficult customers and winning them back.
  • The 10 tips on how to WOW customers.

Objectives

Upon completion of this course, participants will learn:

  • What customer service means to your customers.
  • The difference between internal and external clients.
  • How personal attitude can affect customer service
  • How to identify a customers’ needs effectively.
  • How to use customer service to gain return business.
  • How to build good-will through customer service.
  • How to provide great customer service over the phone.
  • How to connect with customers through online tools
  • How to deal with (and recover) difficult customers.

Designed for

This course is designed for organisation-wide delivery and provides employees and employers with general knowledge of how to provide customer service in order to generate return business. This course also provides participants with a strong understanding of respectful customer service and how to treat customers with a high level of personalised service.

Outcomes

On successful completion of this course, participants will have the necessary information to be able to improve their customer service over the phone, in person, and over the internet. Employees will also gain a higher understanding of customer needs, as well as how to deal with difficult customers and difficult customer service situations.

Close Button

Request a call back

Newsletter Signup